FAQ

FAQ - Sydney Day Tours

How can I book a tour?To book a tour, you can:

  • Come to one of our offices located in The Rocks (31st Playfair St, The Rocks Sydney),
  • Call us:
    1. T.  +61 (0)2 9251 0588 (10am-5pm)
    2. M. +61 (0) 488 114 114 (5pm-10pm)
What are the methods of payment?

    You can pay by:

  • Credit Card- Visa and MasterCard (Surcharge of 2.5%) EFTPOS (Surcharge of 2.5%)
  • Online ONLY $2.98 Booking Fee
  • Cash (There is no seat guarantees for cash payments on the day)

Fares are in Australian currency and it includes GST.

Where are the pick-up locations?There is a complementary hotel pick-up at various locations within the CBD area. If the bus is unable to pick you up from your hotel, the closest hotel pick-up will be recommended.
What time do I get picked up and when do we return?You will be picked up from a hotel from 7:00 to 8:00 and you will return around 18:00.
PJ Tours can’t guarantee pick up or drop off times and are not liable for passenger failure to connect with other service.* This tour departs from several hotels in CBD. In some instances, we may need to pick up from a nearby hotel if we cannot pick up directly from your accommodation due to restrictions beyond our control. It is to reduce time for pick up service and increase time for Tour. Please contact us if you need customized pick up service.

Return
Blue Mt – Around 18:00, Jenolan Cave – 18:30, Port Stephens – 18:30

What is the age limit for an infant and child?
– Under 3 years
– 3-12 years
Are there any overnight tours?There are not overnight tours;  there are only one day tours available.

Refund & Cancellation, Amendment policy

Do I get a refund if I miss the bus because I was late?
There are no refunds for those who are late for their pick-up.
Do I get a refund if I decide to cancel the day before?
If you cancel within 48 hours from the time you booked, we would not refund 100% of the fare. If you exceed the 48 hours and cancel within 72 hours, we can refund only 50% of the fare.
Do I get charged if I decide to change my booking?
There would be extra cost for change of booking details after we receive booking information. $30 will be charged per booking for changes made 48 ~ 72 hours prior to the tour date. $15 will be charged per booking for change made 72 hours or longer prior to the tour date.